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We're currently on the look out for roles across our Ticketing, Venues and Production team!

Ticketing Coordinator

START DATE: Monday 3 February 2025
END DATE: Friday 25 April 2025
TERM: Fixed term contract

Applications close midnight, Sunday 5 January 

We’re seeking a ticketing all-rounder to fill our Ticketing Coordinator position for the 2025 Festival. This role assists in the management of the Festival’s ticketing system and provides coverage for Box Office management.

As part of the Ticketing Team, the Ticketing Coordinator will help deliver ticketing services for all shows managed through the Festival’s ticketing system, including processing show changes, creating promo codes, and supporting producers.

Additionally, they’ll work closely with the Box Office Managers to oversee the Festival’s Main Box Office and Call Centre. This includes supervising casual Box Office Staff and providing an exceptional level of customer service.

KEY SELECTION CRITERIA
We are looking for people with the following skills and experience:

• Demonstrated experience in events ticketing (Red61 ticketing system preferred).
• Demonstrated experience in managing diverse teams and the ability to communicate clearly and effectively.
• A high level of numeracy and attention to detail.
• Organisational skills, and the ability to manage competing priorities.
• High level computing skills including experience with Microsoft Word, Microsoft Excel and Outlook.
• Sensitivity to the needs of and handling of relations with artists and producers.

Click here to download a copy of the Ticketing Coordinator Position Description.

Casual Front of House Staff: Front of House Managers and Front of House Attendants

INTERVIEWS: Monday 13 January – Friday 24 January
START DATE: Monday 24 March 2025
END DATE: Sunday 20 April 2025
TERM: Casual positions

Applications close midnight, Tuesday 7 January

We're seeking confident and enthusiastic people to fill a limited number of Front of House Manager and Front of House Attendant roles within the Venues Team to help deliver the Festival program across the Festival Managed Venues in 2025.

Under the direction of the Venues Manager and the Assistant Venues Managers, the Front of House (FOH) staff will provide outstanding customer service to all Festival patrons. FOH staff are the primary face of the Festival and are often the first point of contact for the Festival’s audience members. FOH staff are required to confidently address and direct large crowds, professionally and efficiently liaise with artists, producers, and other Festival stakeholders, must be able to think on their feet and adapt to a wide range of situations, must have excellent communication skills and be capable of working to tight schedules. They are responsible for collectively ensuring that the Festival Managed Venues are welcoming and accessible, easy to navigate, adhere to schedule and are clean, comfortable, and safe.

KEY SELECTION CRITERIA
We are looking for people with the following skills and experience:

• Broad experience working in a customer service capacity
• Demonstrated experience working as part of a strong and cohesive team
• Preferred experience working in a live performance, theatre, events, or festival environment
• Preferred experience working with large crowds and working to tight schedules
• Experience in positive and constructive dispute resolution and the ability to solve problems in a timely and professional manner
• Ability to liaise confidently, positively and calmly in a fast paced and high-pressure environment with a broad range of internal and external stakeholders
• A diligence when approaching tasks accompanied by a good sense of humour
• A willingness to learn, take direction and work as part of a team
• A passion for the arts and a passion for delivering customer service to a wide and vast audience
• Flexible availability with evening and weekend availability essential for the Festival duration

POSITION DESCRIPTIONS
Please view the full position descriptions provided below for a more detailed breakdown of the key responsibilities for each role. Please ensure you read through these position descriptions prior to submitting your application.

Click here to download a copy of the Front of House Manager Position Description.

Click here to download a copy of the Front of House Attendant Position Description.

Interviews will be held from Monday 13 January – Friday 24 January 2025 – applicants must be available to attend a video interview during the above dates. All applicants must also be available and based in Melbourne for the duration of the Festival (24 March – 20 April 2025 inclusive). You must have proof of full working rights in Australia if you are an international applicant or an international student so please be prepared to present this documentation if successful.

For any queries regarding the positions please email jobs@comedyfestival.com.au with the subject line 'FOH Application'. We look forward to receiving your application and wish you all the best. As we anticipate a high level of interest, we may not be able to get back to all applicants and are unable to provide feedback on individual applications. If you do not hear from us, we appreciate your time and effort in applying.

Box Office Managers

START DATE: Monday 17 March 2025 
END DATE: Sunday 20 April 2025
TERM: Fixed term contract

Applications close midnight, Sunday 12 January

We’re seeking applications for two Box Office Managers to join our team for the 2025 Festival.

The Box Office Managers will share the responsibility of managing the Festival’s Main Box Office and Call Centre, with shift patterns evenly divided between both locations.

They will play a key role in the delivery of box office operations, including supervising Box Office Staff, assisting with rostering, and ensuring all box office locations are presentable to the public.

In addition, they will essential in providing exceptional customer service to the general public. Responsibilities include selling tickets, coordinating accessible booking processes, answering customer queries, and sharing accurate and engaging information about the Festival.

KEY SELECTION CRITERIA
We are looking for people with the following skills and experience:

• Demonstrated experience in events ticketing (Red61 ticketing system preferred).
• Demonstrated experience in staff supervision or management and the ability to communicate clearly and effectively.
• High level of organisational skills including logistics and scheduling.
• Sensitivity to the needs of and handling of relations with artists and producers.
• A high level of numeracy as well as advanced experience in Microsoft Word, Excel, Teams and Outlook.
• Cash handling experience and a high level of numeracy and attention to detail.
• Excellent customer service and problem-solving abilities.

Click here to download a copy of the Box Office Manager Position Description.

Technical Stage Managers and Production Casuals

START DATE: Monday 24 March 2025
END DATE: Sunday 20 April 2025
TERM: Casual positions

Expression of interest will remain open until Friday 7 February 2025, applications will be looked at on a rolling basis so please apply early.

We're seeking applications for Technical Stage Managers (casual), General Event Crew and Production Casuals to help deliver the Festival program across Festival Managed Venues in 2025. 

The Festival's venues range from 40-500+ seat venues within Melbourne Town Hall, Trades Hall, Chinese Museum, Swiss Club, Max Watt’s, Arts Centre Melbourne, The Victoria Hotel, The Westin Melbourne and the Melbourne Museum.

Technical Stage Managers (TSM) are all-rounder technicians who can provide the technical expertise necessary across lighting, sound and vision to facilitate the shows in their assigned performance space. They work closely with artists, producers and front of house staff to ensure the shows run on time and are of high technical quality. There are TSM and casual roles across our Main program (Tue-Sun evenings 27 March – 20 April); Monday program (31 March, 7 April & 14 April); and our School Holidays program (Tue-Sun daytime 4 – 20 April).

There are also a small number of Production Casual roles that have flexible working hours across the Festival that require a range of skills and expertise.

DESIRED EXPERIENCE

• Good knowledge of lighting, sound & AV equipment (including QLAB5).
• Ability to work efficiently and calmly under pressure in a busy environment.
• Ability to deal with variety of stakeholders.
• Willingness to work in a festival cycle that involves work outside standard business hours.
• Patience, energy and a sense of humour.

POSITION DESCRIPTIONS

Click here to download a copy of the Technical Stage Manager Position Description.

Click here to download a copy of the General Event Crew Position Description.

Expression of interest will remain open until Friday 7 February 2025, applications will be looked at on a rolling basis so please apply early. For any queries regarding the positions please email jobs@comedyfestival.com.au with the subject line 'Technical Stage Managers and Production Casuals'.

Melbourne International Comedy Festival openly encourages applications from people of all backgrounds and abilities, and is committed to providing a safe, inclusive and respectful workplace for all employees that is free from discrimination and harassment. If you need any assistance with this application or have any questions regarding the inherent physical requirements of each position, please contact jobs@comedyfestival.com.au.